4 months
Time taken to implement the innovation framework
16 areas
Number of identified prospective innovation areas
4 solutions
Number of relevant solutions addressing business needs
Żabka is a chain of convenience stores in Poland with more than 8,000 outlets across the country, as well as some in the Czech Republic.
As of 2022, Żabka has more than 15,5M clients and is planning further expansion. The retailer is keen to keep innovating and adapting to market needs.
Żabka Future is the innovation arm of the retailer. Żabka already had the idea of building an internal Venture Studio, which would not just to cultivate and drive innovation, but also to speed up the implementation of all the initiatives that had already been agreed on.
Some of the key challenges which Huge Thing were tasked with included:
The project was conducted in three phases: Research, Creation and Implementation. The Huge Thing Team began by conducting a process of internal research, interviewing relevant stakeholders about what was most important to them when it came to innovation, what their individual and team goals were, and how they envisaged that the company would develop. It was also important for us to define how innovation had been approached at the company to date. We also looked at innovation benchmarks in the retail sector and beyond.
It was also important for us to define how innovation had been approached at the company to date. We also looked at innovation benchmarks in the retail sector and beyond.
With all of this in mind, we defined some key criteria:
The next important stage was implementation. We mapped out the steps that needed to be taken to bring the highest priority innovation plans to life. We also defined some strict KPIs, which would enable the company to track how it was performing against its targets.
We’ve now built out our Innovation pathways and we’re regularly checking in on progress against KPIs. We’re here to help the company adapt to the new process and to make sure that everything is working as it should.
So far, the internal feedback has been highly positive and it has meant that innovative ideas can be implemented so much more quickly!
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Growth Manager at Huge Thing
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